Privacy Policy

1. About ITBlanket

ITBlanket is a technology company that develops and provides software products and related services. SmartMed.ai is a healthcare software platform developed and promoted by ITBlanket.

References in this Privacy Policy to "ITBlanket", "we", "our" or "us" refer to ITBlanket and, where applicable, the services and products operated by ITBlanket.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through ITBlanket websites, online forms, product demonstration requests, business enquiries, support interactions and other services where this Privacy Policy is referenced.

This includes information collected through:

• the ITBlanket corporate website;
• SmartMed.ai product and demonstration pages;
• contact forms, enquiry forms and demo request forms;
• email, telephone, WhatsApp and other business communications;
• product registration or onboarding workflows where this policy is referenced;
• integrations and services operated by third-party providers on behalf of ITBlanket.

3. Information we may collect

The information we collect depends on how you interact with ITBlanket and our services.

3.1 Information you provide directly

You may provide information such as:

• name;
• email address;
• telephone or mobile number;
• WhatsApp number;
• organisation or hospital name;
• job title or role;
• business address;
• information about your requirements or enquiry;
• information submitted when requesting a product demonstration;
• information submitted during account registration or organisation onboarding;
• communications that you send to us.

3.2 Technical and usage information

When you access our websites or online services, we may receive technical information such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• referring website;
• date and time of access;
• diagnostic, performance and security information.

4. Healthcare and sensitive information

SmartMed.ai is designed for healthcare organisations and may process patient, clinical, operational or other sensitive information when used by an authorised healthcare organisation.

In many circumstances, the hospital, clinic or healthcare organisation using SmartMed.ai determines the purpose and manner in which patient information is collected and processed. ITBlanket may process such information on behalf of that organisation in accordance with applicable contractual, technical and legal requirements.

Patients should contact the relevant hospital, clinic or healthcare provider if they have questions about how that organisation collects or uses their medical information.

5. How we use information

We may use personal information for purposes including:

• responding to enquiries;
• arranging SmartMed.ai demonstrations;
• communicating with prospective or existing customers;
• providing, operating and supporting our services;
• creating and managing customer or organisation accounts;
• processing onboarding requests;
• providing technical support;
• sending service-related communications;
• sending appointment, follow-up or operational notifications where enabled by a healthcare organisation;
• improving our websites and software products;
• monitoring system performance and security;
• preventing misuse, fraud or unauthorised access;
• complying with applicable legal obligations.

6. Communications

We may communicate with you by email, telephone, WhatsApp or other communication channels when you request information, submit an enquiry, register for a service or interact with one of our products.

Operational or transactional communications may include:

• enquiry acknowledgements;
• demo confirmations;
• account-related notifications;
• support responses;
• appointment-related notifications;
• follow-up reminders;
• service and security notices.

Marketing communications, where used, will be sent in accordance with applicable requirements and available consent or preference controls.

7. WhatsApp and messaging services

Certain ITBlanket and SmartMed.ai features may use WhatsApp or other communication providers to deliver approved messages, appointment notifications, reminders, confirmations or other communications.

When such services are used, relevant information such as a telephone number, message template information and communication metadata may be processed through the applicable messaging provider.

Use of third-party messaging platforms may also be governed by the privacy policies and terms of those providers.

8. Telemedicine and virtual consultation

SmartMed.ai may provide functionality for virtual consultations or telemedicine appointments.

Where a third-party video or meeting provider is used, limited information required to create, schedule or join the consultation may be shared with that service provider.

The privacy practices of the meeting provider may apply independently to its service.

9. Artificial intelligence features

SmartMed.ai may provide AI-assisted functionality such as document analysis, medical report analysis, information extraction, summarisation, clinical documentation assistance or workflow automation.

AI-assisted features are intended to support authorised users and should not be treated as a substitute for professional medical judgement, diagnosis or treatment decisions.

Where third-party AI or infrastructure providers are used, information may be processed by such providers only as required to provide the relevant functionality and subject to applicable contractual and technical controls.

10. Cookies and similar technologies

Our websites may use cookies or similar technologies to:

• operate website functionality;
• maintain sessions;
• remember preferences;
• measure website performance;
• understand usage patterns;
• improve user experience;
• support security and fraud prevention.

Where required, additional cookie controls or consent mechanisms may be provided.

11. How we share information

ITBlanket does not sell personal information as a business model.

We may share information with service providers where necessary to operate our websites, products and services. These may include providers of:

• cloud infrastructure;
• database hosting;
• email delivery;
• WhatsApp or messaging services;
• video conferencing;
• analytics;
• payment processing;
• security services;
• technical support infrastructure;
• AI-related services.

We may also disclose information where required by law, legal process, regulatory requirement or where reasonably necessary to protect the rights, security or integrity of ITBlanket, our customers or users.

12. Third-party services

ITBlanket products and websites may integrate with third-party services such as communication providers, cloud platforms, payment providers, meeting platforms or other software services.

Third-party services operate under their own privacy policies and terms. We encourage users to review those policies where relevant.

13. Data storage and retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, meeting contractual obligations and complying with applicable legal requirements.

Retention periods may differ depending on the type of information and the service involved.

Healthcare organisations using SmartMed.ai may have their own retention obligations for clinical and patient records.

14. Information security

We use reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure.

Security measures may include, where appropriate:

• access controls;
• authentication mechanisms;
• role-based permissions;
• secure communication protocols;
• logging and monitoring;
• backup and recovery procedures;
• restricted administrative access.

No internet-connected system can be guaranteed to be completely secure, and users should also take appropriate measures to protect their accounts, passwords and devices.

15. Your privacy rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the ability to request:

• access to your personal information;
• correction of inaccurate information;
• deletion of certain information;
• restriction of certain processing;
• withdrawal of consent where processing is based on consent;
• information about how your personal information is processed.

Requests may be subject to identity verification and applicable legal limitations.

16. Patient privacy requests

If you are a patient and your information was entered into SmartMed.ai by a hospital, clinic, doctor or healthcare organisation, please contact that healthcare organisation first regarding access, correction, deletion or other requests concerning your clinical records.

ITBlanket may assist the healthcare organisation where required to respond to an appropriate request.

17. Children's information

Our corporate website is not intended to collect personal information directly from children for marketing purposes.

SmartMed.ai may contain medical information relating to minors where that information is entered and managed by an authorised healthcare organisation as part of providing healthcare services.

18. International processing

Some service providers or infrastructure used by ITBlanket may process or store information in locations different from the country in which the information was originally collected.

Where required, appropriate contractual, technical or organisational safeguards may be used for such processing.

19. Links to external websites

Our websites may contain links to third-party websites or services. ITBlanket is not responsible for the privacy practices of external websites.

You should review the applicable privacy policy before providing personal information to an external service.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our products, services, technology, legal requirements or business practices.

When we make material changes, we will update the effective date displayed at the top of this page.

21. Contact us about privacy

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, contact ITBlanket at:

22. Product-specific privacy information

Certain ITBlanket products, integrations or customer deployments may be subject to additional privacy notices, agreements or data-processing terms.

Where an additional notice applies, it should be read together with this Privacy Policy.