Terms of Use

1. About these Terms

These Terms of Use ("Terms") govern your access to and use of websites, applications, software platforms, products and related services operated or provided by ITBlanket.

These Terms apply to visitors to our websites and, where applicable, users of our products and services, including SmartMed.ai.

By accessing or using a service to which these Terms apply, you agree to comply with these Terms. If you are using our services on behalf of an organisation, you represent that you are authorised to act on behalf of that organisation.

Certain products or customer deployments may also be governed by separate subscription agreements, service agreements, order forms, data processing agreements or other contractual terms. Where a separate written agreement applies, that agreement will govern to the extent of any conflict with these Terms.

2. About ITBlanket

ITBlanket develops and provides software products, digital platforms and technology services. SmartMed.ai is a healthcare software platform developed and operated by ITBlanket.

References to "ITBlanket", "we", "us" or "our" in these Terms refer to ITBlanket and, where applicable, the products and services operated by ITBlanket.

3. Our Services

ITBlanket may provide websites, cloud-based software, mobile or tablet applications, APIs, integrations and related technology services.

SmartMed.ai may include functionality relating to areas such as:

• patient registration and patient management;
• appointments and outpatient workflows;
• clinical consultation and documentation;
• inpatient and nursing workflows;
• prescriptions and medication-related workflows;
• laboratory and radiology workflows;
• billing, insurance and financial workflows;
• pharmacy and inventory management;
• telemedicine and virtual consultations;
• patient communications and notifications;
• reports, dashboards and operational analytics;
• AI-assisted features and workflow automation;
• other healthcare administrative and operational functions.

The availability of individual features may depend on the applicable subscription, configuration, deployment, geographic location, third-party integration or customer agreement.

4. Eligibility and Authority

You may use our services only if you have the legal capacity and authority required to enter into these Terms or are authorised by an organisation that has permitted you to use the relevant service.

Users accessing SmartMed.ai through a hospital, clinic or other healthcare organisation must comply with that organisation's policies, permissions and access requirements.

You must not access an organisation's SmartMed.ai account, patient information or other restricted information unless you are properly authorised to do so.

5. Accounts and Access Credentials

Certain services require an account. You are responsible for providing accurate information when creating or using an account and for keeping your account information reasonably current.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• using strong and appropriate authentication credentials;
• preventing unauthorised access to your account;
• using the service only within the permissions assigned to you;
• promptly notifying the appropriate administrator or ITBlanket if you suspect unauthorised access.

You must not share credentials in a manner that permits unauthorised users to access restricted information or functionality.

6. Healthcare Organisations and Authorised Users

Hospitals, clinics, doctors and other healthcare organisations using SmartMed.ai are responsible for determining which members of their workforce are authorised to access the platform and what permissions those users should have.

Healthcare organisations are also responsible for ensuring that their use of SmartMed.ai is appropriate for their clinical, operational and legal requirements.

ITBlanket provides technology to support healthcare workflows. The healthcare organisation remains responsible for the healthcare services it provides to its patients.

7. SmartMed.ai Is Not a Healthcare Provider

ITBlanket is a technology provider. ITBlanket and SmartMed.ai do not replace hospitals, doctors, nurses, pharmacists, diagnostic professionals or other qualified healthcare professionals.

Medical diagnosis, treatment, prescriptions, clinical interpretation, patient management and other healthcare decisions remain the responsibility of appropriately qualified healthcare professionals.

Patients should seek advice from a qualified healthcare professional regarding medical conditions, symptoms, diagnosis, medications or treatment.

8. AI-Assisted Features

SmartMed.ai may provide artificial intelligence-assisted functionality, including document analysis, information extraction, summarisation, medical report analysis, clinical documentation assistance, retrieval of relevant information and workflow automation.

AI-generated or AI-assisted information may be incomplete, inaccurate, outdated or inappropriate for a particular patient or situation.

AI-assisted output must therefore be reviewed by an appropriately qualified user before it is relied upon for clinical, operational or other important decisions.

AI-assisted functionality is intended to support users and is not a substitute for professional judgement, independent verification, diagnosis or treatment decisions.

9. Telemedicine and Virtual Consultations

SmartMed.ai may facilitate telemedicine appointments, virtual consultations, meeting links or related communications. These features provide technology for communication between participants.

Healthcare professionals and healthcare organisations remain responsible for determining whether telemedicine is appropriate for a particular consultation and for providing the underlying healthcare service.

Virtual consultation functionality may depend on internet connectivity, compatible devices, browsers and third-party video or meeting services.

10. Messaging, Email and WhatsApp Communications

Our services may enable healthcare organisations or ITBlanket to send transactional, operational or service-related communications through email, SMS, WhatsApp or other communication channels.

These communications may include:

• appointment confirmations;
• appointment reminders;
• rescheduling requests;
• follow-up notifications;
• virtual consultation information;
• account and authentication messages;
• service notifications;
• other healthcare or operational communications.

Delivery may depend on third-party communication providers, telecommunications networks, internet availability, recipient settings and other factors outside ITBlanket's direct control.

11. Third-Party Services and Integrations

Our products may integrate with or depend upon third-party services, including cloud infrastructure, communication platforms, payment services, video conferencing services, authentication providers, analytics services and artificial intelligence services.

Third-party services may be subject to their own terms, privacy policies, service limitations and availability.

ITBlanket is not responsible for independent third-party services except to the extent expressly provided in an applicable agreement.

12. Acceptable Use

You agree not to use our websites, software or services to:

• violate applicable law or regulation;
• access information without proper authorisation;
• impersonate another person or organisation;
• submit false, fraudulent or misleading information;
• interfere with the operation or security of our systems;
• attempt to bypass authentication, permissions or security controls;
• introduce malicious software, viruses or harmful code;
• probe, scan or test systems for vulnerabilities without written authorisation;
• use automated systems in a manner that places unreasonable load on our infrastructure;
• copy, scrape or systematically extract protected content or data without authorisation;
• use the services to infringe the rights or privacy of another person;
• use patient or clinical information for an unauthorised purpose.

We may restrict or suspend access where we reasonably believe use of a service presents a security risk, violates these Terms or applicable agreements, or may cause harm to ITBlanket, customers, users or third parties.

13. Customer and User Data

Customers and authorised users may submit or generate information through our services. Ownership and permitted use of such information may also be governed by the applicable customer agreement.

Users must ensure that they have appropriate authority to submit, access, use or otherwise process information through our services.

Where SmartMed.ai is used by a healthcare organisation, that organisation may determine the purposes for which patient and clinical information is collected and used, subject to applicable requirements.

14. Privacy and Data Protection

Our collection and handling of personal information is described in our Privacy Policy.

You should review the Privacy Policy together with these Terms, particularly when using services that involve personal, patient or healthcare-related information.

15. Intellectual Property

ITBlanket and its licensors retain all applicable rights, title and interest in our websites, software, products, technology, designs, interfaces, documentation, trademarks, logos and other proprietary materials.

SmartMed.ai, its software, user interfaces, workflows, underlying technology and associated materials may be protected by copyright, trademark and other intellectual property laws.

Except where expressly authorised, you may not copy, modify, reproduce, distribute, sell, license, reverse engineer, decompile, create derivative works from or commercially exploit our software or proprietary materials.

16. Feedback and Suggestions

If you provide suggestions, ideas or feedback about our products or services, you permit ITBlanket to use that feedback for purposes such as improving and developing our products and services, subject to applicable law and any separate written agreement.

You should not include confidential information belonging to another person or organisation in feedback unless you are authorised to provide it.

17. Subscriptions, Fees and Payments

Certain ITBlanket products and services may require a paid subscription, licence, implementation fee, usage fee or other payment.

Pricing, subscription periods, included features, payment schedules, renewal terms and applicable taxes will be described in the relevant order form, proposal, subscription plan, invoice or customer agreement.

Unless otherwise stated in an applicable agreement, access to paid functionality may depend on timely payment of applicable fees.

18. Product Changes and Updates

We continuously develop and improve our products. We may add, modify, replace or discontinue features as our services evolve.

Where a material change affects a contracted service, any applicable notice or other obligations will be governed by the relevant customer agreement.

19. Availability and Maintenance

We aim to provide reliable services, but we do not guarantee that websites or software will be continuously available, uninterrupted or free from errors.

Services may occasionally be unavailable because of maintenance, upgrades, infrastructure issues, internet or telecommunications failures, third-party service disruptions, security events or circumstances outside our reasonable control.

20. Backups and Business Continuity

Where applicable, ITBlanket may maintain backup, recovery and continuity procedures appropriate to the relevant service.

Specific backup commitments, recovery objectives or service-level commitments apply only where expressly stated in an applicable customer agreement.

21. Security

We use reasonable technical and organisational measures intended to protect our systems and information. However, no internet-connected service can be guaranteed to be completely secure.

Customers and users are also responsible for maintaining appropriate security of their accounts, devices, networks, credentials and authorised-user access.

22. Suspension and Termination

We may suspend or restrict access to a service where reasonably necessary to address security threats, suspected unauthorised access, unlawful activity, material breaches of these Terms or applicable agreements, or risks to other customers or users.

Subscription termination, data access following termination and related matters may be governed by the applicable customer agreement or subscription terms.

23. Disclaimers

To the extent permitted by applicable law, our public website and information made available through it are provided for general informational purposes.

Product descriptions, screenshots, demonstrations and examples may illustrate functionality but do not necessarily represent every configuration, feature, integration or customer deployment.

ITBlanket does not warrant that AI-assisted output, third-party information or automatically generated information will always be accurate, complete or suitable for a particular purpose.

24. Limitation of Liability

To the maximum extent permitted by applicable law, ITBlanket will not be liable for indirect, incidental, special, consequential or punitive damages arising from use of, inability to use or reliance upon our public websites or services, except where such liability cannot lawfully be excluded or limited.

Liability relating to paid products, subscriptions, implementation services or customer deployments may be subject to the limitations and allocations of responsibility contained in the applicable customer agreement.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

25. Indemnity

Where permitted by applicable law and subject to any applicable customer agreement, you are responsible for claims, losses or liabilities resulting from your unlawful use of our services, unauthorised use of third-party information, or material violation of these Terms.

26. External Links

Our websites or applications may contain links to websites and services operated by third parties. Such links are provided for convenience and do not necessarily constitute an endorsement.

ITBlanket is not responsible for the content, availability, security or privacy practices of independent external websites.

27. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, technology, business practices or applicable requirements.

The effective date displayed at the top of this page indicates when the current version became effective.

Your continued use of our services after updated Terms become effective may constitute acceptance of the updated Terms where permitted by applicable law.

28. Governing Law and Jurisdiction

These Terms are governed by the laws applicable to ITBlanket's contracting entity, without prejudice to any mandatory rights or protections that apply under applicable law.

The specific governing law, jurisdiction and dispute-resolution provisions applicable to a commercial customer may instead be stated in the relevant customer agreement, order form or other written contract.

29. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30. No Waiver

A failure by ITBlanket to enforce a provision of these Terms does not constitute a waiver of that provision or of the right to enforce it later.

31. Contact Us

If you have questions about these Terms of Use, please contact ITBlanket.