Account & Access
Help with login, user access, permissions, account activation and organisation access.
Login or password issuesUser access and permissionsDoctor or staff account activationOrganisation access problems
ITBlanket Support
Help when you need it.
Get assistance with SmartMed.ai, hospital onboarding, account access, telemedicine, communications and other ITBlanket products and services.
Support Areas
What can we help you with?
Choose the area closest to your issue. Providing a little context helps our team understand the problem and respond more efficiently.
SmartMed.ai Product Support
Assistance with clinical, administrative and operational workflows within SmartMed.ai.
Patient and appointment workflowsOPD and IPD functionalityPrescription and clinical documentationBilling, reports and other modules
Telemedicine & Virtual Care
Support for virtual consultations, meeting links and telemedicine workflows.
Unable to start or join consultationMeeting link issuesDoctor or patient access problemsVirtual consultation configuration
WhatsApp & Notifications
Help with appointment notifications, reminders and other SmartMed.ai communication workflows.
WhatsApp message deliveryAppointment remindersFollow-up notificationsTemplate or communication issues
Configuration & Onboarding
Support for hospital or clinic setup, configuration and implementation activities.
Hospital onboardingDepartment and workflow setupUser configurationInitial product configuration
Security & Privacy
Report suspected security issues, privacy concerns or unauthorised access.
Suspicious account activityPotential unauthorised accessPrivacy-related enquiriesSecurity incident reporting
Getting Support
Help us understand the issue quickly.
The more context you provide, the easier it is for our support team to reproduce the issue and identify the appropriate resolution.
Useful information to include
Hospital or clinic name, your role, affected user, module or page, date and approximate time of the issue, what you expected to happen, what actually happened and any relevant screenshot.
01
Tell us what happened
Share the product area, affected workflow and a clear description of the issue.
02
Include useful details
Hospital name, user role, approximate time of the issue and relevant screenshots can help us investigate faster.
03
Our team investigates
We review the information, identify the affected component and contact you if additional details are required.
04
Resolution & follow-up
We provide guidance, configuration changes or product fixes as appropriate and follow up on the reported issue.
Contact Support
Reach the ITBlanket team.
Existing customers can contact us for technical, operational or configuration assistance. For product demonstrations or commercial enquiries, please use our Contact page.
Email support
Send us details of your issue and our team will review your request.
contact@itblanket.onlineMedical emergencies require immediate medical attention.
ITBlanket Support is intended for software, product and service-related assistance. Do not use this support channel for medical emergencies, urgent clinical advice or time-critical patient care. Contact the appropriate healthcare provider or local emergency service instead.
Protect sensitive information
Please avoid sending unnecessary patient information, passwords, authentication codes or other highly sensitive information through ordinary email or public support forms. If sensitive information is required for investigation, our support team can advise you on an appropriate method for providing it.
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